Shipping and Returns


SHIPPING
We are proud of our prompt order processing and endeavour to post all orders within 24 hours of receipt (Monday - Friday).  We are located in Brisbane, Australia.

Domestic Shipping (Australia)
> FAST DELIVERY // All orders within Australia are shipped via Australia Post Express Post service. Domestic delivery times vary between 1 - 2 business days for metro areas, or up to 4 business days for regional areas. 
> FREE EXPRESS DELIVERY // within Australia on all orders of $99 or more.
> Shipping for orders under $99 is offered at a flat rate of $10.  

International Shipping
> International orders are shipped via Australia Post using reliable postage tracking services. International delivery times vary between 3 - 10 business days, plus customs processing time. International orders may be subject to customs duties or taxes so please contact your local customs authority for all details and rates. Lost Lover cannot be held responsible for any such additional charges. Lost Lover will declare the full product value on your customs declaration form. 
> FREE INTERNATIONAL DELIVERY // worldwide on all orders of $150 (AUD) or more.
> Shipping for orders under $150 is offered at a flat rate of $20 (AUD)

 

REFUNDS & EXCHANGES
To be eligible for a return, your item must be in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the refund amount will only be for the original cost of the item (excluding shipping costs).
If you would like to request a refund or exchange, please send us an email at info@lostlover.com.au.

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